Frequently Asked Questions
Everything You Need to Know About Working with Timeless Touch
Timeless Touch - Perth’s Trusted Painters
Yes, absolutely. As you’ve purchased the paint, we will leave any remaining product with you upon completion for future touch-ups.
Every project is different. Factors like surface condition, access, paint type, and scope of work all impact the cost. We’ll provide a detailed, no-obligation quote outlining the full scope, materials, and inclusions.
We proudly service all of Perth and the surrounding metro area, including suburbs north and south of the river, as well as Mandurah and nearby regions.
No. Timeless Touch provides our own scaffolding when required. We’ll assess access needs during quoting and include all necessary equipment in your proposal.
Yes. We comply with all relevant safety regulations and hold a minimum of $20 million public liability insurance for your peace of mind.
We are fully registered with the WA Painters Registration Board, Dulux Accredited, and proud members of the Master Painters and Decorators Association.
Yes. We offer a range of low-VOC, low-odour paint options to reduce environmental impact and improve indoor air quality, especially for sensitive environments.
We use Dulux premium paints, known for their superior finish, durability, and trusted performance across Australian conditions.
Our team works efficiently and respectfully to keep disruption to a minimum. We’ll communicate clearly, protect your space with drop sheets, and ensure all personal items are covered and safe throughout the process.
Quality Craftsmanship with a Personal Touch
On acceptance of your quote, we offer a free consultation with a professional colour consultant. They’ll help you choose the perfect palette to complement your home’s architecture and your personal style.
Timeframes vary based on the size and complexity of the job. We’ll provide a clear schedule in your quote and keep you informed at every stage. Most residential repaints take between 1–5 days, depending on scope.
Yes, we do. For commercial and strata clients, we offer flexible scheduling including after-hours and weekend work to minimise disruption to operations or tenants.
Yes. Our team handles minor repairs such as crack filling, patching, gapping, and sanding as part of surface prep. For major repairs, we can coordinate with trusted local trades or builders.
We stand by the quality of our work. Timeless Touch offers a workmanship guarantee, and we use Dulux premium paints backed by a manufacturer warranty for added peace of mind.
That’s up to you. Many clients choose to be home, but it’s not necessary as long as we have access to the areas we need. We’re happy to work around your schedule and keep communication open.
Yes, we can colour match most surfaces using professional tools and Dulux’s advanced colour-matching systems. Perfect for touch-ups, insurance repairs, or maintaining consistency across multiple areas.
We accept bank transfer and other common methods. Payment terms will be outlined clearly in your quote. A deposit may be required for larger jobs or specialty product orders.
